By browsing and using this website, you agree to comply with our disclaimer and terms of use. While we strive to keep our content current, the information provided is for general information purposes only.

Max & Me partners with Aramex to deliver wine across Australia, excluding the Northern Territory. For deliveries to the Northern Territory, please email wine@maxandme.com.au, and we will do our best to accommodate your request. Upon shipment, you will receive a tracking number from Aramex to monitor your delivery. Please allow up to 2 days for order processing and an additional 2-6 days for delivery, depending on your location.

Freight costs depend on your region. Max & Me club members enjoy discounts or free shipping based on their membership level. Shipping rates are categorized by the number of bottles: 1-3, 4-11, or 12+. Club members receive free shipping on orders of 12+ bottles, while non-members pay a flat rate of $15 AUD.

All content on this website is the exclusive property of Max & Me – © 2024. All rights reserved. Any redistribution or reproduction of any part of this website’s content without explicit permission is strictly prohibited. To request usage rights, email us at wine@maxandme.com.au. Unless explicitly stated otherwise, all copyrights and intellectual property rights for text, artwork, photographs, software, audio, and visual elements on this site belong solely to Max & Me.

Max&Me shall hold customer information in accordance with the privacy act and no customer information shall be disclosed to any third party without the permission of the customer.

By signing up as a wine club member you authorise Max & Me to charge your credit card automatically for your club shipment, based on the frequency selected during sign-up. Members must keep their delivery address details up to date and notify us within 3 days of receiving the tracking number if a parcel is not received. Replacements will not be issued if Max & Me is not notified within this timeframe.
Max & Me reserves the right to modify prices, discounts, and benefits, with members being notified of any changes. No additional discounts or promotions can be applied to special member pricing, and Max & Me library wines are excluded from this pricing.
To cancel your membership, contact wine@maxandme.com.au or use your online club account. Max & Me also reserves the right to terminate the subscription.

To buy wine from our website, you must be 18 or older. Please confirm your age when entering the site and again at checkout.

We retain the authority to update or amend these terms at any time. We encourage you to review them regularly before using our website to stay informed of any changes. While we strive to notify you of significant updates, your continued use of our site signifies your acceptance and agreement to these terms, which outline the mutual rights and responsibilities between you and Max & Me.

In line with Schedule 2 of the Australian Consumer Law, particularly Sections 51 to 53, 64, and 64A of Part 3-2, Division 1, Subdivision A of the Competition and Consumer Act 2010 (Cth), Max & Me's liability for any breach of this agreement is limited to:
• Supplying the goods or services to you again,
• Replacing the goods, or
• Covering the cost of having the goods or services supplied to you again.

By using the Max & Me website, you agree that MaxandMe.com.au is not liable for any loss or damage you may experience. This includes issues arising from errors, omissions, or the products and services we offer. You acknowledge that our information and materials may contain inaccuracies, and we are not responsible for these to the fullest extent allowed by law.

At Max & Me, we prioritize your privacy. The information you provide on our website helps us enhance our services while adhering to the Australian Privacy Principles. Please review all Terms and Conditions for information on our Privacy Policy.

We securely store all customer information using encrypted server software, ensuring protection against unauthorized access. Credit card details are handled through Stripe's encrypted processing system, using tokens. Max & Me never has access to your credit card information.

Our privacy policy may change at any time, with updates effective immediately upon posting on this website. Please check back periodically to stay informed.

For any questions or concerns about our privacy policy or how we handle your personal information, contact us at wine@maxandme.com.au and we will endeavour to respond within 48 hours.

At Max & Me, we adhere to Australian Consumer Protection laws for returns and refunds.
To return an order, notify us within 14 days of purchase with a valid reason. If we cannot resolve your issue, we will refund you upon receiving the returned goods. Unopened items will be fully refunded. Refunds will be processed promptly via your original payment method and may take up to 7 business days to appear. Refunds are issued at our discretion.

Max & Me has teamed up with Aramex to ensure your wine is delivered swiftly across Australia. For any issues with lost orders, please contact Aramex directly. However, don't hesitate to email us at wine@maxandme.com.au – we’re here to help and will do everything possible to assist you. The decision to replace any damaged or lost goods rests solely with Max & Me.

Max & Me may need to disclose information due to legal requirements, court orders, or to enforce customer agreements. This also includes protecting the rights, property, or safety of Max & Me, its customers, or third parties.

At Max & Me, your privacy is our priority. We never sell or trade your personal information. Instead, we use customer data to generate marketing insights that help us understand your needs better. These insights allow us to enhance our products and services to serve you more effectively.

If any clause or term in this agreement is deemed illegal, void, or unenforceable in any State or Territory, it will be automatically excluded from this agreement in that jurisdiction. In other States or Territories where the clause remains legal and enforceable, it will continue to be fully effective and binding. The exclusion of any term in one jurisdiction will not impact the enforceability of the remaining provisions of this agreement.

The laws of South Australia and Australia govern this agreement and the usage of this website. Should any disputes arise between you and maxandme.com.au that lead to legal action, you agree to submit to the jurisdiction of the South Australian courts.

Our website uses cookies to analyse traffic and improve your experience. Additionally, cookies help serve relevant ads through third-party services like Google Adwords. These ads may appear on our site or others you visit.
A cookie is a small file placed in your web browser. It collects information about your browsing behaviour. By using cookies, websites can tailor their settings to your needs and preferences.

Cookies do not access any personal information stored on your computer. This includes details like your name, address, email, or phone number.
Most web browsers accept cookies automatically. However, you can change your browser settings to reject cookies if you prefer. Keep in mind, that this might limit your experience on some websites.

When you use our website, you can provide us with essential details such as your name, phone number, address, and email address to facilitate order processing and information delivery. We may also collect additional data, including feedback, updated contact preferences, survey responses, competition entries, or email communications.

If you've subscribed to our newsletter or joined our club membership, we may use this information to send you marketing materials. You can unsubscribe from our emails or cancel your membership anytime by following the unsubscribe link in our communications or by emailing wine@maxandme.com.au.

We are committed to respecting your privacy and protecting your data. We will only share your personal information with third parties if required by law or court order, or with our service providers to deliver marketing materials or services to you. Rest assured, we prioritise the confidentiality of your data and will never knowingly share it without your consent.

In the event of a change in control of our business—whether through merger, sale, or transfer of assets—your data may be disclosed to potential buyers under a confidentiality agreement or transferred as part of the transaction. Rest assured, we will only disclose your information in good faith and when necessary under these circumstances.

Max and Me does not store your credit card details. Our payment processing is handled securely by Stripe, and all shopping cart forms are protected with SSL technology.